IT Network Engineer
CÔNG TY CỔ PHẦN GIẢI PHÁP GENE
Mô tả công việc
Operate and support the company network environment using approved standards, procedures, and change controls. The role focuses on reliable day-to-day execution, monitoring, troubleshooting, documentation, and low-to-medium risk network changes, with escalation of complex design, security, or cross-site issues. Key responsibilities include, but are not limited to: 1. Network Connectivity · Office LAN / Switching: Routine switch-port/VLAN operations, health checks, known L2 troubleshooting, configuration/document updates under approved change. · Wi-Fi / Guest Network: Routine AP/controller operations, monitoring and infrastructure-side wireless troubleshooting; maintain records. · Internet / WAN / SD-WAN: Monitor links and paths, handle known connectivity issues, open/follow carrier incidents and execute approved routine changes. · Site-to-Site / Cloud VPN: Monitor tunnel/interface state, troubleshoot known patterns and execute approved routine tunnel changes. · Remote Access VPN / ZTNA Connectivity: Support infrastructure-side diagnosis, evidence collection, and approved routine actions; escalate non-standard policy/access issues. 2. Network Security & Delivery · DC Network Segmentation / Routing: Support monitoring, evidence collection and approved low-risk implementation; escalate non-standard segmentation/routing. · Firewall Policy: Collect evidence, support validation and execute approved routine tasks under Senior/Leader guidance. · Public Publishing / NAT / Port Forward: Support validation/evidence and approved routine changes under Senior/Leader guidance. · DNS / Cloudflare DNS: Support record validation, routine approved updates and troubleshooting under runbook; maintain documentation. 3. Networking Service Operations · Incident L2/L3 & Problem: L2 diagnosis/recovery for known network patterns; collect logs/evidence and document actions. · Change Technical Deployment: Execute routine/low-risk approved changes and capture validation/rollback evidence. · Project Implementation / Technical Acceptance: Implement assigned network tasks, testing, and evidence. · Monitoring / Event / Infrastructure Evidence: Daily network monitoring/event triage; investigating known alerts and maintaining evidence/log-source records. · Asset / Configuration / Lifecycle Record: Update assigned asset/configuration records after work and keep technical evidence current. 4. Other tasks assigned by superiors
Yêu cầu công việc
Minimum 3 years of experience in most of the following areas: · Competency Requirements o Working understanding of ITIL and ability to follow defined Nnetwork & infrastructure practices for Incident Management, Service Request Management, Change Enablement, Monitoring & Event Management, Service Configuration Management, Knowledge Management and Continual Improvement. o Structured L2 troubleshooting and evidence collection for known network fault patterns. o Basic network-security awareness, configuration hygiene and least-privilege/change discipline. o Accurate documentation, topology/configuration record updates and handover notes. o Clear communication with IT Service, users and technical peers; able to escalate with useful evidence. o Able to work from runbooks/standards, manage assigned priorities and learn new technologies. o ITIL 4 Foundation and entry/intermediate networking certifications are preferred, not mandatory. · Technical Domain o Network Operations; LAN/WAN & L2 Switching; Wi-Fi; Internet/WAN/SD-WAN Operations; Site-to-Site/Cloud VPN; Basic DNS/DHCP; Monitoring & Event; Incident L2; Change Execution; Configuration/Asset Records. · Technical Stack o Enterprise switches/routers; Wi-Fi AP/controller; WAN/SD-WAN edge; VPN gateways; DNS/DHCP; firewall/NGFW operations; Cloudflare DNS where used; SNMP/Syslog; monitoring platform (Prometheus/ Grafana/ Checkmk where deployed); ITSM tools; basic scripting tools. Personal attributes: o Honest, meticulous, careful, enthusiastic, and highly responsible. o Able to work independently and collaboratively in a team. o Good time management and organizational skills. o Eager to learn and actively seek solutions. · English: o At a minimum, must be able to understand technical documentation, perform hands-on work with equipment and systems, and coordinate with vendors and manufacturers on technical matters.
Quyền lợi
Laptop công ty Chế độ bảo hiểm full lương, bảo hiểm sức khỏe tư nhân Du Lịch thường niên Chế độ thưởng theo chính sách công ty Chăm sóc sức khỏe định kỳ hằng năm Đào tạo chuyên môn Tăng lương theo chính sách công ty 12 ngày phép năm