DX Manager
OrgScale Recruitment Sdn Bhd
Mô tả công việc
Key Responsibilities: 1. DX Pillar Leadership & Team Management - Lead and develop a team of analysts or specialists within one DX pillar. - Define the pillar’s scope, operating rhythm, standards, and expected outputs. - Establish clear team priorities, workflows, and recurring processes. - Coach team members to strengthen judgment, analysis, communication, and ownership. - Support hiring, team structure, specialization, and growth planning as the function expands. 2. Insights & Decision Support - Translate user, product, market, operational, or business signals into clear and prioritized recommendations. - Build recurring reports, reviews, and decision frameworks that enable consistent, decision-ready outputs. - Identify important trends, risks, gaps, and opportunities and communicate their implications to leadership. - Represent the pillar in DX leadership reviews and cross-functional discussions. 3. Operational Excellence & Standards - Build scalable processes, operating models, and standards that improve the quality and consistency of team outputs. - Establish recurring operating rhythms and frameworks that can be adopted across brands and markets. - Continuously improve workflows, reporting processes, and analytical approaches based on business needs. - Ensure the team maintains high standards for accuracy, clarity, and actionable recommendations 4. Cross-Functional Collaboration - Partner closely with Product, Market, Operations, Data, Design, Tech, and other DX teams. - Translate business questions and stakeholder needs into structured analysis, research, and recommendations. - Manage stakeholders with competing priorities and ensure alignment on objectives and expected outcomes. - Escalate risks, gaps, and opportunities with clear context and recommended actions.
Yêu cầu công việc
- At least 6 to 8 years of experience in analytics, research, insights, product operations, market intelligence, content operations, strategy operations, or related functions. - At least 2 years of direct people management experience. - Proven experience building or scaling a team, function, process, or operating model. - Strong ability to coach team members and develop their judgment, ownership, and communication. - Strong ability to turn complex or ambiguous signals into clear insights, decisions, and recommendations. - Good data sense with the ability to identify trends, challenge assumptions, and determine what matters. - Strong business judgment and comfortable making decisions with incomplete information. - Able to build structured processes and standards that teams can consistently adopt. - Strong experience working with stakeholders across different functions. - Excellent written and verbal communication skills, particularly when working with senior stakeholders. - Comfortable managing competing priorities and influencing stakeholders across different functions. - Comfortable working with dashboards, spreadsheets, admin tools, Jira, Notion, or similar tools. - Familiarity with SQL, BI tools, PostHog, Looker, or similar analytics tools is an advantage. - Experience in multi-market consumer platforms, marketplaces, e-commerce, fintech, digital content platforms, entertainment, or app-based products is preferred. - Exposure to product analytics, user research, catalog/content operations, competitor intelligence, or strategy operations is a plus. - Experience with product taxonomy, content metadata, portfolio segmentation, or market playbooks is advantageous.
Quyền lợi
Ample amount of paid leave provided , Career development is emphasized