Expert, IT Operations (TechcomLife)

Mô tả công việc

JOB PURPOSE Responsible for providing expert knowledge in his/her domain when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the company's existing operation processes and tools. KEY ACCOUNTABILITIES Key Accountabilities (1) Main work: - Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services. - Define operation frameworks, standards, processes, checklists, and tools for the systems và communicate them to operation functions to apply into application operation. - Analyze and propose improvements upon technology và standards across the oganization. - Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support. - Provide advice, trainings, and supports to people in operation functions. - Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents và problem; define và implement the solutions to recover the services quickly and prevent them from repeating. - Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services. - Creatively and independently provide resolutions to techincal problems in a productivity và quality of service manner. - Monitor và report out the compliance of the operation activities in real-life. - Report periodically to the managers. Key Accountabilities (2) Risk management and compliance: - Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations. - Ensure that team members fulfill their commitments on service quality and comply with the company's regulations and policies. Key Accountabilities (3) Human resource management: - Personal Development Plan. - Training / Coaching / Supervising team members to strictly comply with the standards and procedures of the company.

Yêu cầu công việc

Qualifications and Work Experience Qualifications - Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking Work Experience - Have worked in the IT field for at least 8 years - At least 8 years of experience in IT operation và development or in large organizations, especially banks Foreign language - English, according to company's regulations in each period Other requirements - International Certificate of System

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