Technical Support
Công Ty TNHH Giải Pháp Nước Và Môi Trường Singapore
Mô tả công việc
Receive customer requests via Jira, email, and support channels. Directly resolve task tickets or categorize by priority level and forward to the relevant teams for support. Supports user management and device list management within the software. Verify and confirm the device configuration after setup to ensure data integrity. Inspect meter readings and device status on the portal, cross-check reported figures against system records, and document any discrepancies for escalation. Guide users, manage LAN and Wi-Fi network connections, and configure VPN based on existing documentation. Perform smoke tests based on checklists after deployments to test and production environments. Report test results and log identified issues into Jira. Draft and update end-user instructions in the User Manual. Document resolution steps for resolved ticket types to build operational runbooks.
Yêu cầu công việc
Education & experience: Degree in IT, Electronics & Telecom, Automation, or related fields. At least 1 year of experience. Strong verbal communication and drafting skills in both Vietnamese and English. Databases & APIs: Basic SQL (SELECT, WHERE, ORDER BY, time filtering), basic MongoDB (find), REST API & JSON fundamentals, and willingness to learn Postman. Networking fundamentals: Practical knowledge of IP, DNS, ports, firewalls, VPN, and Wi-Fi sufficient to explain to end-users. Proficiency in Excel and Google Sheets. Ticketing & Logs: Hands-on experience with Jira (or similar ticketing platforms) and familiarity with log visualization tools (Grafana, Kibana). Reading comprehension of Java code is a plus.
Quyền lợi
Contribute to impactful green projects (environmental protection & energy conservation) in a dynamic, youthful, and vibrant work environment. Comprehensive insurance and benefits package in accordance with the law. Birthday leave, team bonding activities and team building events twice a year. Working place: Cat Lai Ward, Thu Duc City (Ho Chi Minh City). Working time: 8:30-17:30, Monday to Friday. Lunch break: 12:00 – 13:30.