IT Helpdesk Tiếng Trung
Công Ty TNHH Tư Vấn Thương Mại Và Dịch Vụ Suntech Vina
Mô tả công việc
Employee Onboarding / Offboarding (In/Out): Onboarding: Prepare IT equipment in advance; complete device allocation, account activation, and conduct first-day basic IT orientation. Offboarding: Reclaim hardware assets, securely wipe data, process account deactivation in the Campbell system, verify asset status, and complete formal handover records. System Installation & Deployment: Perform standard operating system installation, driver configuration, and activation for Windows, macOS, and Linux platforms. Deploy standard office software suites and required utility tools. Meeting Room & AV Management: Conduct daily routine inspections of conference facilities (displays, interactive panels, video conference endpoints, microphones). Provide on-site technical assurance during key executive meetings. Network & Peripheral Operations: Maintain office local network, visitor Wi-Fi, and specialized vehicle networks. Diagnose access-layer switch issues and desktop connectivity; manage structured cabling, patch cords, and device configurations. Server Room & Extra-Low Voltage (ELV) Maintenance: Execute regular routine inspections of server room infrastructure (access control, servers, switches, UPS, precision air conditioning units). Oversee patch panel labeling, cable dressing, and resolve equipment abnormalities. Enterprise IT Systems Support: Assist local end-users experiencing issues with internal business platforms (BPM, UnionPay, SRM, etc.), routing and escalating complex tickets to corporate IT Service Desk administrators as needed. Regional Remote Support: Deliver remote IT troubleshooting, user consultation, ticket resolution and tracking, basic IT guidance, and regional project assistance across branch locations.
Yêu cầu công việc
Education & Experience: College degree or higher in Computer Science, Information Technology, or related disciplines. Minimum of 2 years of hands-on experience in IT Desktop Support, Helpdesk, or IT Operations. Hardware Capability: In-depth knowledge of internal hardware components and operational mechanics of PCs, laptops, printers, AV conference displays, and network peripherals. Ability to independently diagnose faults, replace parts, and repair equipment. Operating Systems: Proficient in OS deployment, troubleshooting, and daily maintenance across Windows, macOS, and Linux environments. Solid foundational knowledge of LAN/WAN architectures, server hardware, and office peripherals. Software Applications: High proficiency in deploying and resolving errors with mainstream productivity suites (Microsoft 365, Office, communication tools). Network Infrastructure: Solid understanding of core networking protocols (TCP/IP, DHCP, DNS, VPN). Practical experience in access-layer switch maintenance, network cable termination, and desktop connection troubleshooting. Server Room & Facilities: Capable of carrying out daily data center / server room inspections and handling common issues with access control, rack servers, network switches, and UPS systems. Language Skills: English: Working proficiency; able to communicate clearly and effectively in both written and spoken business English. Chinese: Proficiency in Chinese (preferred/advantageous); capable of coordinating and interfacing smoothly with the IT engineering team at corporate headquarters. Preferred Qualifications: Certifications: Holding network credentials such as CCNA, HCIA, or equivalent. Industry Experience: Prior IT operations experience in automotive, manufacturing, or smart hardware industries. Work Background: Prior experience delivering on-site IT support within foreign direct investment (FDI) enterprises in Vietnam.
Quyền lợi
Competitive Remuneration: Highly competitive salary based on candidate competence with periodic salary review. Working Schedule: 5 working days per week (Monday – Friday, 09:00 – 18:00); weekends (Saturday & Sunday) and public holidays off according to Vietnamese labor regulations. Compulsory Insurance: Full statutory Social, Health, and Unemployment Insurance (SHUI) contributions paid in compliance with Vietnamese labor laws. Bonuses & Allowances: 13th-month salary, performance-based bonuses, and festive allowances (Lunar New Year, National Holidays). Growth Environment: Professional, dynamic multicultural workspace with continuous technical training, skill advancement, and language enhancement opportunities.