Support Engineer Level 2
Nakivo
Mô tả công việc
Responsibilities: ● Deal with incoming incidents via email, over the phone and online meetings (G2M, TeamViewer, Zoom) ● Deal with 2nd line support and development team ● Configure product in customers environment, describing product requirements and features ● Troubleshoot Network Connectivity Issues, Operating System and Application issues ● Investigate product issues and providing custom builds with fixes ● Help Sales team with technical questions during meetings
Yêu cầu công việc
Required Qualifications: Working shifts: (choose 1 out of 2 shifts on a day; 5 days per week including Saturday or Sunday) ● 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May) ●1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October) ● At least 2+ years of experience in Support/System Admin or similar positions ● Knowledge of Linux and Windows administration ● Upper-intermediate English ● University degree in the field of computer science or information systems ● Experience with virtualization platforms (VMware, Hyper-V, Proxmox) ● MCSA, LPI1, CCNA knowledge or equivalent ● Customer-oriented attitude Desired Qualifications: ● Experience with virtualization platforms (VMware, Hyper-V, Proxmox, EC2) ● Experience with Office 365, S3, Azure, Tape ● Experience with network traffic analysis (tcpdump, Wireshark) ● Knowledge of VMware backup and replication products ● CCNA, LPI 1,2, MCSA, Vmware Certificate
Quyền lợi
Healthcare Plan , 15-18 annual leaves, 5 sick leave