Business Analyst - Sales & CRM

Mô tả công việc

To analyze and improve Sales and CRM processes across Feed and Food businesses, translating business needs into clear functional requirements for SAP/ERP and integrated in-house applications. The role supports solution delivery, business adoption and continuous improvement from requirement discovery through UAT and post-go-live support. MAIN DUTIES: 1. Business Analysis & Discovery: Work with Business Owners and Sales/Commercial stakeholders to understand business problems, analyze current and target processes, clarify scope and define expected business outcomes. 2. Functional Design: Translate approved needs into business requirements, functional specifications, user stories, acceptance criteria, business rules, process flows and data definitions for Sales & CRM capabilities. 3. Solution Delivery & Integration: Collaborate with R&D and relevant technology teams to clarify requirements, define API and data integration needs, validate solution logic and manage requirement changes during delivery. 4. UAT & Business Adoption: Prepare and coordinate UAT with Business Owners, support issue resolution and sign-off, provide user guidance and follow up adoption after deployment. 5. Functional Support & Continuous Improvement: Provide functional L2/L3 support for complex process or logic incidents, perform root-cause analysis and recommend improvements based on business impact and user feedback. 6. Documentation & Knowledge Transfer: Maintain functional documentation, process guides and structured handover materials for the Digi Service team and relevant stakeholders.

Yêu cầu công việc

KNOWLEDGE, SKILLS AND EXPERIENCE NEEDED - Education: Bachelor's Degree in Information Technology, Management Information Systems, Business Administration or a relevant discipline. - Experience: At least 2 years of experience in Business Analysis, software implementation, ERP/CRM, Sales Operations or another relevant technology/business role. - Alternative Backgrounds: Candidates from Development, Testing, ERP Consulting, Key User or Business Operations backgrounds may be considered if they demonstrate strong Business Analyst competencies. - Business Analysis: Ability to analyze processes, identify the underlying problem, define business rules and translate needs into requirements, user stories and acceptance criteria. - Sales & CRM Knowledge: Understanding of customer management, sales forecasting, pricing and promotion, order-to-cash, credit/collection or customer service processes. Relevant domain experience is preferred, not mandatory. - Systems & Integration: Experience with SAP SD, ERP Sales, CRM or integrated business applications is preferred. Ability to understand APIs and data mapping is an advantage. - Documentation: Ability to prepare functional specifications, process flows, user guides and UAT materials. - English Communication: Good English communication skills, including reading technical documents, preparing business/functional documentation and communicating effectively with technical teams and external partners. - SQL: Data analysis and business logic validation using SQL is an advantage. RELEVANT COMPETENCIES: - Analytical & Problem-Solving Thinking: Asks effective questions, structures complex information and identifies root causes before defining solutions. - Business & Customer Mindset: Evaluates requirements based on business outcomes, sales impact, customer value and operational feasibility. - Communication & Facilitation: Bridges business and technical teams, manages different viewpoints and communicates clearly in Vietnamese and English. - Learning Agility: Can quickly learn Feed and Food operations, SAP/ERP processes and in-house applications. - Ownership & Collaboration: Follows assigned initiatives from problem definition through UAT, deployment and adoption while respecting the responsibilities of Business Owners and technical teams. - Digital Transformation Orientation: Identifies opportunities to standardize, simplify and digitize business processes for measurable improvement.

Quyền lợi

Bảo hiểm tai nạn 24h , Xe đưa đón Hà Nội - Vĩnh Phúc đi về trong ngày

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