IT Engineer/ IT Helpdesk
Công Ty TNHH Boyd Việt Nam
Mô tả công việc
Provide daily comprehensive technical support services to the local office. Quickly isolate and troubleshoot network, system, and application problems. Provide incident and after-action reports and analysis. Monitor existing networks, PABX, and servers; provide performance and availability reports and recommendations. Assist with IT infrastructure, network, and server projects. Assist with anti-virus system management and security-related alert screening under the guidance of regional/global IT teams. Install new PCs, printers, telephones, and other IT equipment. Distribute IT equipment and maintain local IT inventory. Handle IT-related procurement activities. Follow established procedures for completing work documentation and records. Maintain IT documents and service guides; contribute current technical information and best practices to the Reference Library. Support business processes, systems, and users by applying information technology knowledge. Organize and utilize all available support resources, including emails, documentation, contact lists, and other relevant materials. Provide basic computer training to staff. Assist users with periodic backup procedures in accordance with the user backup policy. Perform other tasks as assigned by the supervisor.
Yêu cầu công việc
Bachelor’s degree in Information Technology, Computer Science, or a related field. At least 4 years of experience in IT Support, preferably in a manufacturing or multinational company. Solid knowledge and hands-on experience with Microsoft Office applications and Windows operating systems. Good knowledge and practical experience with Windows Server and Active Directory (AD). Experience with Linux is an advantage. Experience in remote IT support and familiarity with remote support tools such as TeamViewer or similar applications. Good knowledge of computer networks, especially TCP/IP protocols and Wi-Fi configuration. Hands-on experience with Microsoft Office 365, including Exchange Online, Microsoft Teams, SharePoint Online, and related services. Experience with applications such as Codesoft, BarTender, SolidWorks, AutoCAD, or other manufacturing-related software is an advantage. Good knowledge of Oracle EBS and Report Builder is an advantage. Good command of English, with the ability to use English as a working language in daily communication and documentation. Strong problem-solving, organizational, and communication skills, with the ability to provide effective solutions independently. Good customer service mindset and sound judgment when handling IT-related issues and user requests. A good team player with a proactive attitude, self-motivation, and the ability to work independently with minimal supervision. Able to work under pressure, prioritize tasks, and manage multiple requests effectively. Experience working in a multinational company is an advantage. High level of integrity, responsibility, and professionalism. Good teamwork and interpersonal skills.
Quyền lợi
Shuttle bus service from Hanoi and Bac Ninh Working schedule from Monday to Saturday, with 25 Saturdays off per year; Saturday attendance is flexible depending on the nature of the job and department — employees are not required to come in on Saturdays. Working on Saturday is not counted as additional OT, and taking all Saturdays off does not result in salary deduction 13th-month bonus based on the salary agreed in the Labor Contract MIP bonus based on salary as agreed in the Labor Contract, tied to business performance, up to 8.33% of annual salary Holiday/Tet bonus of 4.5 million VND/year Health and accident insurance for employees provided by PJICO Social insurance contributions and 100% salary paid from the probationary period Social insurance contributed at 100% of salary Summer company trip