IT Engineer
Boyd Vietnam Company Limited.,
Mô tả công việc
Job Responsibilities List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). Would prefer this not to be more than 10 - focus on critical objectivies that describe the activity that is being completed. Tools/Technology - Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. - Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. - Assist with support of site-based IT systems. - Participate in trouble-shooting and resolution of larger IT issues. - Local hands and partnership with site, feet on the ground support to other IT teams with technology. Process - Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. - Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. - Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. - Responsible for efforts related to root cause analysis and problem management as needed. - Provide input on IT process to support the manufacturing equipment. Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba) - Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure. - Ability to draw conclusion from complex data sets to improve a metric or effort. - Can present solutions and drive the improvement from data analysis. - Participate in internal audits related to IT processes, procedures, software, and systems. - Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. - OPEX Champion for Region People - Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. - Ability to lead a technical team with no supervision. - Ability to provide a level of support and guidance on escalated or complex issues to the technical team. Seen as 'go to' person.
Yêu cầu công việc
Experience/Qualifications - Bachelor's degree from an accredited institution. - 7+ years of relevant IT service delivery experience - Advanced knowledge of MS Windows Operating Systems - Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook - Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. - Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems - Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. - Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology - IT Service Management (ITIL) - Asset Management, Incident - Management, Request Fulfilment, Problem Management, and Change Management - Ability to lead IT initiatives across the organization Soft skills - Excellent customer service and communication skills - Ability to relate well to people at all levels of the organization - White glove treatment / Executive level support - Mentoring of Analysts - Instructional guidance for Customers - Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time - Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation" Dimensions Scope of Responsibilities: Local, regional, etc. - Scope is significantly ambiguous (significant capability or breakthrough technology and/or business processes that the operating group or function has not done before). This includes Industry 4.0; OT (Operational Technology). - Support Shopfloor systems, IoT Support and Workflow Support. - SIS Project Manager, Site Closures & Extension; M&A and TSA support. - Regional responsibilities including delivery of training through SIS ERG. - Bridging BRM and Infrastructure functions. Voice of Customer (VOC) - CI Initiatives and Root Cause Analysis (RCA). - Engage Security for external audits, prepare documentation as needed. - Vendor coordination and management. - Support of Voice & Network projects. - Support of Plant Modernization / local projects. - White Glove Support / Executive Support Record any measurable statistics which the position impacts - ITSM metrics and scorecard performance - IT infrastructure standards and Eaton policy adherence - Project performance - Customer satisfaction
Quyền lợi
Very attractive salary package and bonuses , Comprehensive Health Care Package (AON Insurance), 24/24 Personal Accident Insurance , We have the shuttle bus to take staff from AEON mall, Long Bien, Hanoi to company