Nhân Viên IT Helpdesk
CÔNG TY TNHH OKIA OPTICAL VIỆT NAM
Mô tả công việc
- User Support: Provide prompt technical support to employees regarding computer hardware (PCs/Laptops), peripherals (printers, photocopiers, scanners), and office software. - System Administration: Install, configure, and troubleshoot Windows/macOS operating systems and company-specific applications. - Network Infrastructure: Monitor and maintain LAN/Wi-Fi systems; resolve basic connectivity and network access issues. - Asset Management: Maintain an inventory of IT assets, perform routine maintenance, and recommend equipment upgrades or replacements. - Data Security: Assist in implementing security protocols, managing user access permissions, and ensuring regular data backups.
Yêu cầu công việc
- Education: College or Bachelor’s degree in Information Technology, Computer Science, or Network Administration. - Experience: Minimum 1 year of experience in a Helpdesk or Technical Support role. * Technical Skills: - Strong knowledge of computer hardware and networking devices (Routers, Switches, Access Points). - Proficiency in troubleshooting OS issues and Microsoft Office 365 suite. - Knowledge of Windows Server or ERP systems is a significant advantage. - Soft Skills: Excellent communication, a strong service mindset, and the ability to handle high-pressure situations effectively.
Quyền lợi
Được hưởng chế độ BHYT, BHXH, BHTN theo quy định