IT Business Analyst & AI Specialist
Công ty TNHH Schoeller-Bleckmann Việt Nam
Mô tả công việc
- Gather, analyze, and clarify business requirements from different departments. - Review existing processes to identify bottlenecks, repetitive tasks, operational issues, and automation opportunities. - Analyze relationships and dependencies across business processes, data, departments, ERP modules, and integrated systems. - Prepare business and system documentation, including BRDs, User Stories, Use Cases, Process Flows, and Acceptance Criteria. - Propose process improvements using AI, AI Agents, Workflow Automation, RPA, or other appropriate technologies. - Work as Developers, AI Engineers, Data Engineers throughout solution design, development, and implementation. - Record, analyze, track, and coordinate issue resolution until completion. - Train, guide, and support end users during implementation and daily operations. - Prepare User Manuals, Quick Guides, FAQs, and process documentation. - Collect post-implementation feedback, monitor solution effectiveness, and recommend continuous improvements. - AI Adoption & User Support: Support employees in using approved AI tools such as Microsoft Copilot and other approved AI solutions. - AI Governance & Compliance: Ensure AI usage complies with company policies, information security requirements, confidentiality obligations, and data privacy regulations. - AI Adoption Monitoring & Reporting: Monitor AI adoption, usage trends, business benefits, and prepare periodic reports for management. - Regional / Group AI Coordination: Act as the primary liaison with Group/Regional AI Teams for AI initiatives, projects, training programs, and best-practice sharing. - IT & Digital Transformation Projects: Participate in IT and Digital Transformation projects, software implementation, testing, training, and project documentation. - Ensuring the strictest and highest confidentiality is adhered to at all times - Ensuring all compliance and ethical practices are fully adhered to
Yêu cầu công việc
a. Background /qualification: - Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field. b. Experience: - Minimum 3 years of experience in Business Analysis, Systems Analysis, ERP implementation, Digital Transformation, or Process Improvement projects. - Strong systems thinking, with the ability to understand end-to-end relationships among processes, data, users, and systems. - Ability to perform root-cause analysis and assess the impact of changes across departments, processes, and system modules. - Experience in business documentation, software testing, UAT, user training, and end-user support. - Ability to prepare clear, logical, and user-friendly documentation. - Basic knowledge of SQL, APIs, system integration, and software testing. - Understanding of, or a strong willingness to learn, AI, AI Agents, Generative AI, RPA, and Workflow Automation. - Strong communication, presentation, coordination, and problem-solving skills. - Ability to read and understand technical documentation in English. c. Special skills: - Experience in AI, AI Agent, Chatbot, OCR, RPA, or process automation projects. - Hands-on experience with Power Automate, Power BI, Microsoft Copilot - Experience in user training, post-Go-live system support, and operational support. - Experience working in Agile/Scrum environments. - Knowledge of data analytics, dashboards, or Power BI is an advantage. III. What we can offer - Competitive salary package and benefits - 13th month salary bonus, performance bonus, seniority bonus, quarterly bonus - Allowance on birthday, public holidays - Company outing trip - Premium healthcare insurance - Annual health check-up - 14 days for annual leave - Annual year-end party - Contribution to Social insurance as regulation - Transportation is supported by company buses from Bien Hoa, HCM (Thu Duc and QK7 - Hoang Van Thu Park) and Bien Hoa to Binh Duong. - Working time: 8:00-17:00 (Monday to Thursday), 08:00-15:00 (Friday)
Quyền lợi
13th month salary bonus, performance bonus, seniority bonus, quarterly bonus. Allowance on birthday, public holidays. , Premium healthcare insurance. Annual health check-up. Contribution to Social insurance as regulation. , 14 days for annual leave , Company outing trip. Annual year-end party. , Transportation supported by company bus from QK7 (Hoang Van Thu Park) and Bien Hoa to Binh Duong