Call Center Engineer
NEYU Ltd.,
Mô tả công việc
Conduct contact center and voice solution requirements gathering and develop options and alternatives Provide pre-project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructure Implement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systems Develop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructure Provide regional and global support for request management process for Contact Center/Voice infrastructure
Yêu cầu công việc
University graduate in Telecommunications, IT or related majors with 5 year of experience Knowledge and/or Certification Contact Center and Unified Communication solutions Experience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk,... Experience in deploying at least 3 contact centers ( more than 50 agents) Experience with Cloud Contact Center technologies, Omni-channel Contact Center, Unified Communication Experience working with telcos to provision SIP trunks for VoIP Experience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management,... Strong communication and interpersonal skills to interact effectively with other services, end-users and management Able to work independently or team work, research new technologies Experience with Session Border Controllers, ISDN, GSM Gateway is a plus Experience with troubleshooting SIP Trunking issues with telcos is a plus Good technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus
Quyền lợi
WHAT WE OFFER A work-life harmony working schedule from 9 AM – 6 PM from Monday to Friday Salary: Competitive remuneration package and fully paid in probation period Paid premium health insurance after probation Pay-for-performance policy: Year-end bonus and annual salary review based on employee’s performance Team building and other various cash and non-cash benefits (holidays bonus, birthday…) A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries. Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks and innovations.