IT Infrastructure & Support Engineer
Indochina Kajima
Mô tả công việc
1. JOB SUMMARY We are seeking a highly professional and versatile IT Infrastructure & Support Engineer to manage our on-premises infrastructure, end-user computing environment, and digital workplace automation. The ideal candidate will combine strong foundations in IT infrastructure with a customer-centric mindset, specifically demonstrated through extensive experience supporting in Multinational Corporation (MNC) environments. Beyond traditional infrastructure upkeep and structured daily system monitoring, this role will act as a champion for business productivity by leveraging the Microsoft 365 ecosystem and Power Platform to deliver innovative low-code/no-code applications. 2. CORE RESPONSIBILITIES 2.1. Daily System Monitoring & Infrastructure Maintenance • Perform daily infrastructure health checks, monitor system logs, and respond proactively to infrastructure alerts to ensure high availability. • Install, configure, and maintain local servers, network edges, and endpoints within the core Windows environment. • Manage the entire asset lifecycle of hardware and software, from procurement, provisioning, regular patching, through to data-sanitized decommissioning. 2.2. Help Desk Support • Deliver technical support to end-users, with a specific focus on high-priority service requests from VIPs and executive leadership teams. • Troubleshoot hardware, OS, client software, peripheral connectivity, and mobile device management (MDM) issues efficiently. • Demonstrate operational flexibility with the capability and availability to provide critical standby support during off-hours or weekends as business requirements. 2.3. M365 Ecosystem & Digital Workplace Automation • Administer and support Microsoft 365 core cloud services, identity management, enterprise applications, and modern workplace configurations. • Design, build, and deploy practical business tools using Low-Code/No-Code frameworks, specifically leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI). • Identify manual business processes and engineer workflows to streamline internal department operations.
Yêu cầu công việc
3. JOB REQUIREMENTS 3.1. Required Professional Experience & Qualifications • Education: A Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent professional experience). • Infrastructure Experience: Minimum of two (2) years of proven hands-on experience managing and maintaining enterprise core IT infrastructure assets (servers, storage, networking). • MNC Support Experience: Minimum of four (4) years of corporate technical help desk experience, supporting users in tough situations and multinational environments. 3.2. Technical Skillsets • OS & Networking: Strong proficiency in Windows Server/Client OS, active directory structures, basic networking (switches, routers, firewalls, and access points), and IT asset lifecycle tracking. • M365 Ecosystem: Deep administration knowledge of Microsoft 365 cloud workloads and productivity configurations. • Low-Code/No-Code: Proven practical experience building and implementing live applications/automation scripts via Power Apps and Power Automate. 3.3. Language & Soft Skills • English Language: English proficiency (strong professional verbal and written communication skills) • Problem Solving: Strong analytical approach to analyzing system logging, log correlations, and diagnosing root causes. 3.4. Preferred Advantages (Nice-to-Have) • Prior user-level exposure, basic workflow awareness, or data integration experience with SAP ERP systems is highly advantageous. • Possession of official Microsoft certifications (e.g., M365 Fundamentals/Associate, Power Platform Functional Consultant) or ITIL Foundation v4 certification.
Quyền lợi
Year-end bonus and performance bonus , Addition health and accidental insurance for employee and family member