IT Support Technician
BIS - British International School
Mô tả công việc
Operation and Support • Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software) • Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner. • Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement • With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school. Engineering and Provisioning • Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections • Configure, deploy and maintain classroom and office ICT hardware and software applications • Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals Maintenance • Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required Physical • To carry and move ICT equipment around the school campus. Involving some heavy lifting. • Must be willing to travel to other campuses or office which belong to BIS as required Working hour: from Monday to Friday, from 7:30 to 4:30 pm
Yêu cầu công việc
Person Specification • Ability to work as part of an effective team • Ability to work under pressure and meet deadlines • Able to manage own time and workload • Fluent in Vietnamese and English Others • Bachelor’s degree in Computer Science, Information Technology or equivalent • Microsoft Certified Professional (Window 10) is preferred • CompTIA A+ or equivalent preferred • At least 1 years’ experience with desktop and end user helpdesk support
Quyền lợi
Social insurance, health insurance according to Labor Laws , Competitive salary and bonus; International environment , Develop your career within a fast-paced, global environment