Senior Product Owner - Partner Integration
Home Credit Vietnam - Explore Your Dream Team
Mô tả công việc
In accordance with the applicable laws and regulations on personal data protection, including the Law on Personal Data Protection and its implementing regulations, Home Credit Vietnam Finance Company Limited (“Home Credit”) collects and processes candidates’ personal data for recruitment purposes and other related purposes in accordance with the Agreement, Notice and Acceptance for Personal Data Processing. By submitting your application to Home Credit through Vietnamworks, you acknowledge that you have read, understood and agreed to the contents of the Agreement, Notice and Acceptance for Personal Data Processing available at the following link: https://career.homecredit.vn/en/article/agreement-notice-acceptance-for-personal-data-processing/, and consent to Home Credit collecting and processing your personal data in accordance with applicable laws and regulations The Product Owner – Partner API Integration manages and improves API products and integration journeys for existing partners that are already connected to Home Credit Vietnam’s platforms. This role focuses on day-to-day product ownership across bug fixes, new partner requirements, enhancements, production support, integration stability, and continuous improvement of API performance. The Product Owner works closely with existing partners, IT, Operations, Risk, Compliance, Sales Networks, and business stakeholders to ensure partner integrations remain reliable, compliant, scalable, and easy to operate. Key Responsibilities - Partner API Product Roadmap: Own the roadmap for partner API products used by existing partners, balancing bug fixes, new partner requirements, enhancements, regulatory changes, technical improvements, and operational needs. Prioritize initiatives based on partner impact, customer impact, business value, compliance, risk, and delivery capacity. - Bug Fixes and Production Support: Manage product-side triage of API defects, integration incidents, partner-reported issues, and operational pain points. Work with IT and support teams to clarify root causes, define expected API behavior, agree on priority, validate fixes, and communicate status clearly to partners and internal stakeholders. - New Partner Requirements and Enhancements: Work with existing partners who are already using Home Credit APIs to understand new requirements and enhancement requests. Clarify partner needs, assess business and technical feasibility, and translate agreed changes into clear user stories, acceptance criteria, API behavior expectations, process flows, and release scope for partner integration journeys already in production. - Agile Delivery and Backlog Management: Maintain and prioritize the backlog for partner API integrations, ensuring bugs, change requests, enhancements, and technical improvements are clearly documented and ready for delivery. Work closely with IT, architecture, QA, Operations, Risk, Compliance, and business teams through refinement, sprint planning, testing, release, and post-release review. - Partner and Stakeholder Management: Coordinate with existing partners, Digital Platform, IT Development, Sales Networks, Operations, Risk, Compliance, and other internal teams to align priorities, manage dependencies, communicate delivery status, and support smooth implementation of API changes. - Testing, Release Validation, and Partner Readiness: Support end-to-end testing, partner UAT, API regression testing, release readiness, go-live coordination, and post-release monitoring. Ensure API changes, fixes, and enhancements are properly validated, documented, and communicated before and after deployment. - API Performance, Reliability, and Partner Experience: Monitor API performance, error rates, incident trends, partner feedback, and operational data. Use insights to identify recurring issues, improve integration reliability, reduce friction for existing partners, and ensure partner-facing API journeys remain stable and scalable.
Yêu cầu công việc
- Experience: At least 3 years of experience as a Product Owner, Product Manager, Business Analyst, or Digital Platform Owner managing API products, partner integrations, or technical digital platforms. Experience should include backlog ownership, bug fixing, enhancement delivery, production support, and cross-functional delivery in financial services, consumer finance, banking, fintech, or high-volume digital platforms. - Technical Knowledge: Good understanding of API products, system integration, digital platform operations, API documentation, system dependencies, defect lifecycle, release management, analytics tools, and production incident processes. Able to work with IT teams and partners to clarify issues and translate business needs into practical API and integration requirements. - Partner Integration Product Management: Familiar with managing API-based partner journeys, including integration change requests, API behavior clarification, partner testing, production issue resolution, version updates, and service improvements. Able to balance partner needs, customer experience, business performance, compliance, and operational efficiency. - Consumer Finance Integration Understanding: Good understanding of partner-led customer acquisition and servicing journeys in consumer finance, including application submission, pre-screening, offer presentation, contract creation, digital signing hand-off, disbursement status, repayment information, and post-booking updates. Able to connect API improvements with business goals such as stronger partner conversion, lower operational effort, better customer experience, and stable integration performance. - Delivery Discipline: Proven track record managing complex backlogs across API defects, partner change requests, enhancements, regulatory updates, and technical improvements using Agile/Scrum methodologies in Jira and Confluence. - Ownership & Initiative: Self-driven operator comfortable taking ownership of partner-impacting API issues, proactively following up on defects and delivery blockers, and ensuring integration problems are resolved with clear accountability. - Communication & Stakeholder Influence: Strong verbal and written communication skills in both English and Vietnamese, with the ability to explain API issues, delivery trade-offs, integration risks, partner impacts, and business outcomes clearly to both technical teams and senior stakeholders.
Quyền lợi
13th Salary Fixed and KPI Bonus , Premium Health Care for employees (personal/family dependents) , 15/18 Annual Leaves