Senior Engineer, Technical Support
MACROKIOSK
Mô tả công việc
Own all technical matters for MACROKIOSK Vietnam, ensuring uninterrupted service delivery across the Enterprise Solutions Platform. Serve as person-in-charge of Vietnam's technical infrastructure — including network, servers, IT connectivity and Telco integrations — to safeguard business continuity. Act as the first point of contact for Telcos and enterprise clients on all technical matters, including issue triage, root -cause investigation and resolution coordination. Lead the technical execution of new client onboarding — including connection setup, testing, and post -launch stabilisation — across Vietnam's business units. Support the Business Consultant team during pre-sale and post-sale phases by addressing product and integration questions, sizing technical effort, and resolving any technical issues that arise during the sales cycle. Support service testing on request from clients, cross -country colleagues and the product development team, as part of the Service Launching workflow. Prepare monthly technical reports to Telco partners and support the Business Consultant team in producing client-facing reports. Coordinate with regional technical support and product teams to escalate complex issues, share knowledge, and align on service delivery standards.
Yêu cầu công việc
At least 3 years ’ experience in technical support, network operations, systems engineering or a related technical field. Good verbal and written English communication skills. Knowledge of other languages would be an advantage. Personality traits - pleasant, self-motivated, enthusiastic, meticulous, resourceful, result-oriented, responsible, independent, trustworthy, ethical and a team player. Technical knowledge a) Telco / Mobile Network Operator connectivity, SMPP, HTTP APIs and enterprise messaging integrations. b) Server, network and IT infrastructure administration; comfortable troubleshooting across Linux, database and application layers. Prior experience acting as a client -facing technical point of contact, including with Telco partners and enterprise clients in regulated industries. Able to lead technical execution of client connection, testing and go -live activities independently, with a structured approach to incident diagnosis, escalation and post-mortem. Proficient in MS Office applications. Possess a Degree in Computer Engineering, Computer Science, Information Technology or its equivalent.
Quyền lợi
Medical Dental Vision Specialist Treatment Examination Program Young Parents Support Child Schooling Leave