Associate Business Solution Consultant
ANTSOMI
Mô tả công việc
[endif] Participate in customer discovery and requirement-gathering workshops to understand business objectives, processes, pain points, and requirements. [endif] Document business requirements and translate them into clear use cases, process flows, customer journeys, and functional requirements. [endif] Support Business Solution Consultants in designing solutions using Antsomi’s ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and Gamification. [endif] Configure and validate standard business use cases on Antsomi platforms under guidance from senior consultants. [endif] Support key implementation activities including solution validation, UAT, user training, go-live, and post-launch support. [endif] Perform basic validation of customer data, business rules, customer journeys, segments, campaigns, and platform configurations. [endif] Work with Technical Solution Consultants, Data Services, Platform Operations, Product, and Technology teams to clarify requirements and resolve implementation issues. [endif] Prepare and maintain business requirements, solution documents, user guides, meeting notes, and other project documentation. [endif] Monitor assigned tasks and customer requirements to ensure commitments are completed on time. [endif] Support the tracking of solution adoption and identify potential areas for improvement. [endif] Continuously build knowledge across Antsomi products, customer engagement use cases, and industry best practices. [endif] Gradually take ownership of standard use cases and smaller customer projects as your consulting capabilities develop.
Yêu cầu công việc
[endif] 2+ years of experience in Business Analysis, CRM, Digital Marketing, Ecommerce, Loyalty, Customer Engagement, MarTech, SaaS Implementation, or a related field. [endif] Good analytical and structured problem-solving skills. [endif] Ability to understand business requirements and translate them into clear processes or functional requirements. [endif] Basic understanding of at least one of the following areas: [endif] CRM / Customer Data Platform [endif] Digital Marketing / Marketing Automation [endif] Customer Journey & Engagement [endif] Loyalty & Rewards [endif] Ecommerce [endif] Comfortable working with technology, data, and digital platforms. [endif] Good communication and presentation skills. [endif] Good documentation skills and attention to detail. [endif] Ability to collaborate with both business and technical teams. [endif] Good English communication skills for meetings, documentation, and presentations. [endif] Strong willingness to learn new products, technologies, and business domains. Nice to Have [endif] Experience with platforms such as Salesforce, HubSpot, Adobe, Braze, Insider, MoEngage, or similar CRM, CDP, MarTech, Loyalty, or Ecommerce platforms. [endif] Basic knowledge of SQL, APIs, JSON, event tracking, or system integrations. [endif] Experience creating customer journeys, segmentation, campaigns, loyalty programs, or Ecommerce use cases. [endif] Experience working with B2B or enterprise customers. [endif] Experience in industries such as Retail, F&B, Ecommerce, FMCG. [endif] Familiarity with tools for process mapping, requirements management, analytics, or project collaboration.
Quyền lợi
Training & Mentorship: Comprehensive training on the SaaS ecosystem (CDP, MarTech, CRM) and direct guidance (1-on-1 coaching) from an experienced senior team. A clear career progression path to becoming an Independent Business Solution Consultant. [endif] Hands-on Experience: Opportunities to participate directly in major technology projects and solve real challenges for leading enterprise clients in the Retail, F&B, and FMCG sectors. [endif] Compensation & Bonuses: Competitive salary commensurate with ability; performance-based bonuses awarded annually and upon project completion. [endif] Allowances & Perks: Lunch and parking allowances. A comfortable workspace featuring a pantry stocked with snacks, tea, and coffee. Laptop provided for work. [endif] Work Environment: Flexible working arrangements and various company benefits (team building, holiday celebrations, etc.). [endif] Health: Annual general health check-up program.