Systems & Automation Specialist
Vietnamworks' Client
Mô tả công việc
LOCATION: Vietnam (remote) TEAM: Operations Overview We are looking for a systems-minded, hands-on professional to design, build, manage, and optimize the company’s internal ERP and business systems. We do not use off-the-shelf ERP platforms (such as SAP, NetSuite, or Oracle); instead, we build and tailor our core operating tools in-house. You will work closely with different teams to understand business requirements, improve operational processes, support ERP implementation and enhancement projects, and ensure that systems are effectively adopted across the organization. This role is ideal for someone who can bridge business operations and technology — someone who understands how systems should work, can manage projects from planning to implementation, and is able to translate business needs into practical system solutions. Key Responsibilities • Manage and optimize the company's ERP and internal business systems to support day-to-day operations. • Gather and analyze business requirements from different departments and translate them into system/process improvements. • Coordinate ERP implementation, enhancement, integration, and system improvement projects from planning through to completion. • Work with internal users, management, vendors, and external IT/system providers to ensure projects are delivered effectively. • Plan project scope, timelines, milestones, resources, and deliverables. • Track project progress, identify risks or bottlenecks, and follow up on action items to ensure timely completion. • Review existing workflows and identify opportunities to improve efficiency, reduce manual work, and strengthen process controls. • Support system configuration, testing, UAT, implementation, and troubleshooting. • Coordinate system integrations and automation initiatives where appropriate. • Develop and maintain SOPs, process documentation, system manuals, and user guides. • Provide training and support to users to ensure effective adoption of systems and new processes. • Monitor system performance, data quality, and process compliance. • Continuously identify opportunities to improve business processes through ERP, automation, digital tools, and AI solutions.
Yêu cầu công việc
• Diploma or Bachelor's degree in Information Systems, Business, Operations, Project Management, or a related field. • Proven experience in ERP systems, business systems, operations systems, or digital transformation projects. • Strong project management skills, with the ability to manage multiple projects, timelines, stakeholders, and deliverables. • Experience participating in or leading ERP implementation, system enhancement, migration, integration, or optimization projects. • Strong understanding of business processes and the ability to translate operational requirements into system solutions. • Good analytical and problem-solving skills with strong attention to detail. • Ability to coordinate effectively with business users, IT teams, vendors, and management. • Strong communication and stakeholder management skills. • Comfortable working independently, taking ownership, and driving projects to completion. • Able to explain technical/system concepts clearly to non-technical users. Nice to Have • Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, Odoo, NetSuite, or similar systems. • Project management certification such as PMP, PRINCE2, Agile/Scrum, or equivalent experience. • Experience with workflow automation or integration tools such as Power Automate, Zapier, Make, or similar platforms. • Basic understanding of APIs, system integrations, and data flows. • Experience using AI tools such as ChatGPT, Claude, or similar tools to improve business processes. • Experience in a startup, SME, or fast-growing business environment. Key Skills • ERP & Business Systems • Project Management • Business Process Improvement • System Implementation & Optimization • Requirements Gathering & Analysis • Stakeholder Management • UAT & System Testing • Process Mapping & Documentation • System Integration & Automation • Problem Solving & Troubleshooting • Change Management & User Adoption • AI & Digital Tools What Success Looks Like • ERP and business systems are reliable, well-maintained, and effectively used across the organization. • ERP/system projects are delivered on time and according to agreed requirements. • Business processes become more efficient, standardized, and scalable. • Manual work and unnecessary process steps are reduced. • Users understand and effectively adopt new systems and processes. • System issues and improvement requests are followed up and resolved efficiently. • Management has better visibility and access to reliable operational data. • Continuous improvements are identified and implemented across the business. Who This Role Is For • A project-oriented systems professional who enjoys turning business requirements into practical solutions. • Someone who can manage both systems and people/projects, rather than focusing only on technical execution. • A structured problem solver who enjoys improving processes and making operations more efficient. • Someone who takes ownership and can drive projects from requirement → planning → implementation → adoption → continuous improvement
Quyền lợi
Performance-based bonus opportunity, contingent on company financial results , Opportunity to participate in company trips based on overall company goals and performance