Product Support Executive
Công ty Cổ Phần YouNet
Mô tả công việc
YouNet Media, a member of YouNet Group, is a leading Social Media & E-commerce Intelligence company for Marketing Systems. The company helps organizations improve marketing decision quality through continuous intelligence, market signals and operational visibility across social and commerce environments. By combining social listening, commerce intelligence, content intelligence and operational analytics, YouNet Media enables brands and agencies to monitor market dynamics, optimize marketing activities and adapt continuously to market changes. Leveraging platforms and intelligence infrastructure across the YouNet ecosystem, YouNet Media transforms measurable signals into operational intelligence and measurable business impact. We are looking for a Product Support Executive to join our team! ROLES & RESPONSIBILITIES 1. User Support & Ticket Handling Receive, track, and handle user requests via Service Desk (1st level support). Analyze issues, clarify user requirements, and provide accurate responses. Escalate complex issues to related teams (Data / Tech / Product) when needed. Coordinate meetings or calls with internal teams and clients for case resolution. 2. Data Support & Preparation Support data checking, data extraction, and basic data validation for client use cases. Prepare and organize datasets to support AI training, analytics, or reporting needs. Ensure data accuracy and consistency before delivery. 3. Product & System Understanding Continuously learn and stay updated on product features, workflows, and updates. Guide users on how to effectively use the system and interpret data. Create and maintain user guides, FAQs, and internal documentation. 4. Issue Tracking & Improvement Log, track, and follow up bugs or system issues until resolution. Provide structured feedback to Product Support Leader about recurring issues or improvement opportunities. Support product enhancement by sharing user insights and common pain points. 5. Knowledge Sharing Participate in internal training sessions. Support onboarding and training for users when required.
Yêu cầu công việc
Education Bachelor’s degree in any major (Business, Data is a plus). Skill Strong interest in data, analytics, and systems. Basic understanding of data structure, dashboards, or reporting systems. Good communication skills and willingness to support users. Comfortable working with Excel / Google Sheets (filtering, formulas, basic analysis). Familiarity with using basic AI tools (such as ChatGPT, Gemini, Claude, etc.) to assist with data classification, routine tasks, and daily support. Experience using BI tools such as Looker Studio, Power BI, or similar. Experience Experience working cross-functionally with Product, Tech, or Data teams. Others Positive attitude, eagerness to learn, and growth mindset. Able to work independently and collaboratively in a fast-paced environment. Logical thinking, attention to detail, and problem-solving mindset.
Quyền lợi
Lương thỏa thuận theo năng lực và kinh nghiệm. Thưởng hiệu suất và thưởng theo kết quả kinh doanh. Thưởng tháng 13 và thưởng lễ, Tết. Xét tăng lương định kỳ. Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định. Bảo hiểm sức khỏe bổ sung. Khám sức khỏe định kỳ hằng năm. Phụ cấp ăn trưa và phụ cấp đi lại. Hỗ trợ thiết bị làm việc. Môi trường làm việc chuyên nghiệp và thân thiện. Được đào tạo nội bộ và đào tạo nâng cao chuyên môn. Cơ hội thăng tiến rõ ràng. Tham gia các hoạt động team building và du lịch công ty. Nghỉ phép năm theo quy định và thêm ngày nghỉ theo thâm niên. Thời gian làm việc linh hoạt (nếu áp dụng). Hỗ trợ chi phí học tập và chứng chỉ chuyên môn. Quà tặng sinh nhật và các dịp đặc biệt. Chính sách phúc lợi cho nhân viên gắn bó lâu dài.