Digital Product Owner

Mô tả công việc

I. Job Summary: The Supervisor of Digital Innovation Team takes active leader role to carry out action plans, digitalization projects to execute company’s UNTACT strategy in delivering and innovating customer relationship, dedication, and satisfaction across customer journey. II. Key Roles & Responsibilities 1. Project management: • Actively join digital projects and implement digitalization initiatives in all business aspects to support customer experience improvements delivered with proper technologies and processes, include but not limited to set-up project timeline, understand and analyze business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect of objectives well delivery on-time • Be owner of digital assets including customer mobile application and website; onboarding / offboarding processes; and Customer Communications Dashboard • Support Team Head to identify room for improvement, design online customers journeys including UI/UX, based on products & processes development, for digitalization projects implementation, in strict consideration of online nature matching and proper customer experience 2. Customer Experience: • Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience • Be owner of improvement journey and performance monitoring for all digital projects, online platforms, digital processes which have been developed and/or owned, in collaboration with stakeholders across the Company • Support Team Head to review all correspondence and/or customer communications to ensure standard Customer Experience level in the total view • Other assigned tasks by Department Head, Division Head • Other assignment including administration tasks required by Division Head, Department Head

Yêu cầu công việc

1. Qualification • College/ University Graduated 2. Work Experience • Preferable experience in Digital Transformation/ Digital innovation project management and execution. • 03 years working experience in consumer finance, banking or other relevant business sector: fintech, mobile app… • Experience in Project implementation/ business analyst/ product owner is an advantage 3. Knowledge • Digital product owner • Customer touch-point understanding • Project Coordinator • Lending and Card products • Branding • Digital Assets metrics understanding 4. Skills • Business Requirement Document development • Test script design & UAT • Digital fluency • Adaptability • Time Management • Research Skills • Self-management • Collaboration • Active learning • Agibility • Problem solving

Quyền lợi

annual bonus , insurance, health check-up , on leave, sick leave , training , library , laptop , outing , pantry

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