IT Support
CÔNG TY TNHH KAIOEN
Mô tả công việc
End User Support (Primary Responsibility) Provide onsite IT support for HCM Branch users. Serve as the first point of contact for IT-related inquiries and incidents. Support users on Windows operating systems, Microsoft Office applications, collaboration tools, printing services, and standard banking applications. Support meeting room equipment, video conferencing facilities, and office IT devices. Local IT Operations Support Support user onboarding, offboarding, and workstation preparation. Assist with user account administration based on approved procedures. Support IT asset inventory, tracking, and equipment management. Perform routine operational checks and coordinate hardware replacement activities.
Yêu cầu công việc
Technical Support, Troubleshooting, and Help Desk Support skills Good knowledge on ticketing system and monitoring tools Active Directory (AD), GPO, Office 365 Familiarity with Desktop Computers and Information Technology systems Strong problem-solving abilities and attention to detail Effective communication and interpersonal skills for technical guidance and user support Relevant certifications in IT support (e.g., CompTIA A+, ITIL) and prior experience in a similar role are advantageous Ability to work independently in an on-site environment The engineer needs to support end user based on the ServiceNow tickets, on demand request which comes from Customer (Email, Phone Call...) Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation Effective communication in English
Quyền lợi
13th-month salary per year Performance bonus Annual leave: 15–17 days of paid annual leave Opportunities for skill development and self-improvement Salary, overtime pay, insurance, tax, and vacation regulations follow company policy Attractive gifts/bonuses from the company: Tết, public holidays, wedding, childbirth, Women’s Day Annual health check-ups