Process Quality Assurance (PQA)
Công ty Cổ Phần Galaxy Technology Services
Mô tả công việc
Process Definition and Improvement: Develop, implement, and maintain software engineering processes aligned with organizational goals and industry standards (e.g., CMMI, ISO 9001, ISO 20000, ISO 27001). Identify gaps in current processes and propose improvements to enhance efficiency and quality. Review and validate back-office processes to ensure compliance with organizational standards. Compliance and Auditing - BO: Conduct periodic audits of back-office functions to ensure adherence to internal policies and regulatory requirements. Identify and report any non-compliance issues and recommend corrective actions. Metrics monitoring: Define, collect, and analyze process metrics to assess performance and identify improvement opportunities. Documentation and Reporting: Develop and maintain process documentation, including SOPs, workflows, and quality reports. Prepare and present audit findings and quality improvement plans to management. Training and Support: Provide training and workshops for teams on quality processes, standards, and tools. Collaboration with Teams: Coordinate with cross-functional teams to address process-related challenges and implement best practices. Risk Management: Identify potential risks in back-office operations and propose mitigation strategies. Collaborate with relevant teams to implement preventive measures.
Yêu cầu công việc
From 4 years in QA, BO operations or Process improvement. Familiarity with ISO standards, compliance requirements, or similar frameworks is a plus (process standards such as CMMI, ISO 9001, ISO 20000, or ISO 27001; Software development methodologies (Agile, Waterfall, etc.)). Experienced working in IT company/software development projects is a plus. Proficiency in tools like MS Office, Excel, and quality management systems. Excellent documentation and communication abilities. ISO Auditor certification is a plus. Good logical thinking and problemsolving skills.
Quyền lợi
Working hours: 8:30 AM – 5:30 PM, Monday – Friday. Attractive income. Full salary paid during the 2-month probation period. Annual salary review based on performance and contribution. 15 days of annual leave, plus seniority leave increases with years of working. Year-end bonus/ performance bonus based on the business performance. Social, Health and others Insurance are based on Labor Law and HDI Health Insurance. Internal Activities: Company trips, Year-End Party, sports clubs (football, badminton, running, pickleball...), monthly Happy Hours, and celebrations for special occasions (International Women's Day, Vietnamese Women Day, International Men’s Day, Children's Day, Christmas, Lunar New Year, etc.). Employees who home-to-work distance is >15km and free internal parking area. Birthday Gift, Holiday bonus (New Year, Traditional Tet, 30/4 – 1/5, National Day). Welfare policies for Union Members (Sickness, Marriage, Condolences...). Work equipment is provided based on company standards. Skytel phone sim: limit 100.000 VND/month. Offer training courses to support employees in furthering their education and qualifications. “Employee of the Year” gifts and lucky draw prizes. Smart building with morden office facilities. (coffee machine, refrigerator, microwave,...) Snacks and beverages.