Salesforce Administrator & Architect
Công Ty TNHH Tsarsi
Mô tả công việc
ABOUT US Tsarsi Vietnam is a US-invested enterprise that specializes in delivering human resource solutions and highly specialized technical services—encompassing Estimating, Drafting, IT, and Sourcing—to top-tier partners across the North American and Australian markets. Situated in District 1, Ho Chi Minh City, Tsarsi provides a dynamic, international workplace, enabling young professionals to engage directly with real-world projects that meet global standards. We are deeply committed to empowering our talented workforce through comprehensive training programs, experienced mentorship, and a clear career progression, building a solid foundation for you to confidently advance your career in a multinational setting. ROLES & RESPONSIBILITIES (THE SPECIFIC TASKS THAT THE EMPLOYEE HAS TO DO HIM- OR HERSELF) • CRM Strategy & Architecture: ⚬ Serve as the primary platform owner, designing scalable Salesforce architecture and strategy for two distinct business lines (PowerPusher & Superior Decks & Rails). ⚬ Evaluate business requests, act as a strategic advisor to recommend optimal solutions rather than just executing tickets, and establish system governance standards. ⚬ Proactively identify technical debt, simplify complex processes, and implement Salesforce release updates. • Hands-On Administration & Flow Automation: ⚬ Manage day-to-day platform administration, including security/access (Roles, Profiles, Permission Sets), custom objects, fields, validation rules, and page layouts. ⚬ Build, maintain, and optimize complex Salesforce Flows to automate business processes and minimize manual workload. ⚬ Oversee release management, deployments, sandbox environments, and platform troubleshooting. • Sales & Marketing Alignment: ⚬ Optimize the end-to-end customer lifecycle: lead routing, qualification, campaign attribution, and Sales-to-Marketing handoffs. ⚬ Streamline operational workflows to reduce administrative burden and boost team productivity. • Data Governance & Integrations: ⚬ Maintain high data quality through duplicate management, data cleansing, validation rules, and access controls. ⚬ Monitor platform health and troubleshoot integrations with external systems (e.g., ERP, website, analytics). • Analytics & Business Visibility: ⚬ Design and maintain accurate Salesforce reports and dashboards tracking core KPIs (lead volume, pipeline, win rates, campaign performance, and revenue). ⚬ Standardize data definitions across teams to support leadership decision-making. • User Adoption & Enablement: ⚬ Conduct onboarding and ongoing training sessions for Sales, Marketing, and operational teams. ⚬ Create clear user documentation, monitor user adoption, and continuously refine user experience.
Yêu cầu công việc
1. Core Experience & CRM Expertise • 5+ years of hands-on experience in Salesforce administration, CRM solution design, and platform architecture. • Proven ability to operate at both a strategic level (architecture, solution design) and a hands-on level (configuration, flow automation). • Deep experience with Salesforce Sales Cloud, covering the end-to-end lead-to-opportunity lifecycle, pipeline tracking, and campaign management. • Supporting multiple business units, brands, or complex B2B/industrial/manufacturing environments is strongly preferred. 2. Technical & Data Skills • Advanced proficiency in Salesforce Flow for process automation. • Strong technical skills: SOQL, Apex programming, data modeling, and API integration experience. • Experience integrating Salesforce with third-party systems (e.g., ERP, web platforms, analytics tools). • Solid grasp of data governance, data quality management (imports/exports, duplicate rules), and system security/sharing rules. 3. Business Acumen & Advisory Skills • Proven ability to consult with stakeholders, translate business needs into scalable technical solutions, and challenge requests when a better approach exists. • Strong analytical, troubleshooting, project management, and documentation skills. 4. Communication & Collaboration (U.S. Working Hours) • Fluent written and spoken English to lead meetings, gather requirements, and collaborate directly with U.S.-based leadership and teams. • Strong presentation and training skills to educate both technical and non-technical users. • Ability to maintain sufficient working-hour overlap with U.S. time zones. 5. Certifications (Preferred) • Strongly Preferred: Salesforce Certified Administrator. • Preferred / Plus: Platform App Builder, Business Analyst, Sales Cloud Consultant, or Architecture-level certifications. OTHER REQUIREMENTS: Other tasks assigned by the Board of Director (if any). WHY YOU’D LIKE WORKING WITH US • 13th-month salary • Annual and performance-based salary reviews • Annual team building and out-of-town company trips • Work equipment (monitor, laptop, etc.) • PVI health insurance • Social insurance • Skills and knowledge training to meet international standards • Communicative and specialized English training • Opportunities for overseas training • Allowances: Lunch, uniform, mobile phone, fuel, parking, and housing • Internal events for holiday
Quyền lợi
13th-month salary , PVI health insurance Social insurance , Skills and knowledge training to meet international standards Communicative and specialized English training , Work equipment (monitor, laptop, etc.) , Allowances: Lunch, uniform, mobile phone, fuel, parking, and housing , Annual team building and out-of-town company trips Opportunities for overseas training , Annual team building and out-of-town company trips Internal events for holidays , Allowances: Lunch, uniform, mobile phone, fuel, parking, and housing , Annual and performance-based salary reviews Allowances: Lunch, uniform, mobile phone, fuel, parking, and housing