IT Manager
Công Ty Easia Travel
Mô tả công việc
IT Infrastructure & System Management - Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage. - Ensure system stability, minimize downtime, and establish regular backup/restore plans. - Manage user accounts, access permissions, and maintain office IT equipment. - Monitor system performance and propose upgrade solutions when necessary. Cybersecurity & Data Protection - Establish information security processes: password management, access control, user authorization, and company data protection. - Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks). - Develop and maintain internal IT Security policies and guide employees to comply. Business Application Support - Manage and support software systems used in the company (e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.). - Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.). - Act as the main point of contact with software vendors and technology solution providers. IT Helpdesk & User Support - Receive, categorize, and resolve IT support requests from employees. - Set up an SLA / internal ticket handling standards (if needed). - Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures. IT Project Management & Digital Transformation - Plan and implement IT projects: system upgrades, data migration, deployment of new tools. - Develop an IT roadmap aligned with the company’s business growth strategy. - Monitor project progress, budget, and quality. Vendor & Budget Management - Manage vendors for IT equipment, cloud services, and licensed software. - Build annual IT budgets and optimize operating costs. - Negotiate contracts and periodically evaluate service quality.
Yêu cầu công việc
- 3–5 years of relevant experience - Fluent in English language - Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment - Good knowledge of setting up all systems in the ICT department - Strong leadership and management skills - Creative, dynamic and possessing good knowledge about products and destinations in Vietnam - Good analytical and problem-solving skills and strong decision-making skills - Education: University: Bachelor’s or Master’s in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)
Quyền lợi
A competitive salary upon qualification and experience , Personal accident and health insurance 24/24 (PTI) , Motivation Trip