Product IT Specialist (Healthcare Software)
CÔNG TY TNHH SYSMEX VIỆT NAM
Mô tả công việc
Nộp hồ sơ ứng tuyển: Ứng viên ứng tuyển vui lòng nộp hồ sơ trên trang tuyển dụng Sysmex ở link sau: https://careers.sysmex-ap.com/job-invite/840/ => Các hồ sơ không nộp trên trang tuyển dụng của Sysmex sẽ không được xử lý. ***Minimum 2 years of relevant IT working experience in the In Vitro Diagnostics (IVD) field. Candidates from other industries will not be considered. Job Purpose: • To provide application and technical support on HCLAB software, hardware, and solution. • To ensure system stability, data integrity, and customer satisfaction, and to resolve customer issues and complaints related to HCLAB in a professional and timely manner. Key Responsibilities: A. Healthcare IT Implementation & Integration: 1.Develop HCLAB training materials and conduct LIS/WAM training for end-users, Product Specialists, and internal Application & Technical teams. 2.Provide professional IT application support on HCLAB software installation, configuration, testing, troubleshooting, and error diagnosis. 3.Provide support and expert assistance to internal and external customers for HCLAB-related software and hardware requests and troubleshooting. 4.Provide on-site, telephone, or remote support to clients for troubleshooting and repair of HCLAB. 5.Manage project activities from implementation to go-live, and track and ensure achievement of project milestones. 6.Ensure system stability, data integrity, and compliance with deployment procedures. 7.HCLAB/LIS/IT market business analysis to prospect market potentials for Sysmex IT business. 8.Explore sales leads and opportunities to promote and penetrate HCLAB solutions. 9.Develop HCLAB/LIS/IT business at potential accounts. B. Technical Support & Troubleshooting 10.Provide on-site and remote technical support to hospitals and laboratories. 11.Analyze incidents, identify root causes, and implement corrective and preventive actions. 12.Monitor recurring issues and coordinate issue escalation with Regional IT teams when required. 13.Perform periodic preventive maintenance to ensure reliable system performance. C. Training & Knowledge Transfer 14.Conduct end-user training for hospital IT staff and laboratory users. 15.Support technical and application training for internal staff and distributors. 16.Create, update, and maintain training materials, user guides, troubleshooting documents, and IT application documentation (training records, LIS projects, CRM, ISO) to support effective knowledge sharing. D. Reporting & CRM Management 17.Manage reporting activities and CRM data; ensure SOP compliance in daily operations and support Managers/Supervisors in reviewing, developing, and improving procedures and guidelines. 18.Prepare technical reports and service documentation as required by the Service Manager. E. Cross-functional & Customer Engagement 19.Collaborate closely with Application Specialists, Service Engineers, Sales, and Regional IT teams. 20.Collect customer feedback and market information to support service improvement and business development. 21.Support service-related customer events to enhance Sysmex brand and customer satisfaction.
Yêu cầu công việc
Education: • Bachelor’s Degree in Information Technology, Computer Science. Experience • Minimum 2 years of experience in IT implementation, healthcare software deployment, or hospital IT systems. • Hands-on experience with SQL Server and/or Oracle. Skills & Knowledge: • Good understanding of IT systems and healthcare IT environments. Attitude • Basic understanding of hospital IT environment and system integration. • Ability to work under pressure and manage multiple priorities. Preferred Qualifications: • Experience with LIS/HIS system and HL7 integration. • Basic application knowledge in hematology, hemostasis, urinalysis, immunology, or biochemistry. Travel Requirement • Flexible to respond to customer requests and regional meetings/training. Key Competencies: • Professional / Technical Expertise • Organisation and Accomplishment • Judgment - Problem Solving • Customer Orientation • Teamwork Spirits • Business Acumen • Communication • Diversity • Creativity & Innovation • Decision Making • Project Management
Quyền lợi
Attractive Salary , Health and Other Insurances: as per company policy , Allowance of: Transportation + Meal , To enjoy the full benefits stipulated in the labor agreement and labor law.