Data Analyst (Realtime Analyst)
Công ty TNHH GEAR INC VN
Mô tả công việc
We are seeking Real-Time Data Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager. Responsibilities: Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources; Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center; Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results; Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance; Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity; Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Yêu cầu công việc
University Degree, ideally in a relevant degree such as data analyst or similar; Minimum of 1 year of proven experience in a relevant position; Proficient in English communication; Demonstrated ability to create and analyze quality reports; Advanced knowledge in real time management analysis with strong decision making skills; Content Moderation familiarity is a plus; Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner; Intermediate knowledge in performing root cause analysis; Highly proficient in using MS Excel; Impeccable attention to detail; Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Quyền lợi
1. Salary and Benefits Attractive salary and benefits; Insurance covered by the company after the probation; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check; Fantastic internal events; Paid leave (12 days/year). 2. Working Environment We work 40 hours per week; International, fun and professional working environment; Modern hardware provided by the company (laptop, monitor, etc.); Free drinks (coffee, tea, etc.); English working environment; Training and career development opportunities.